Frequently Asked Questions

HOW TO PLACE AN ORDER


Do I need to create a jdagriparts.com account?
You can browse on our website and add items to your basket without creating an account, you have the option at checkout to create an account. Once you’ve created an account, shopping with us will be even easier:

Why can't I sign into my account?
If you’re having trouble signing in, please check you’re using the same email address and password you used to register with us. Our passwords are case sensitive, so check you haven’t accidentally left Caps Lock on.

If you forget your password, you can reset it, by clicking on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. Please check your junk mail folder in case it makes its way there.


How can I pay on your site?
You can pay using any of the following:

Visa and MasterCard credit cards
Visa debit cards
PayPal
When you create an account with us you have the option to save your card details. This is not mandatory however it will help speed up the checkout process next time you shop with us. We keep these details absolutely secure for you.

You can also pay via PayPal. When you check out, you will have be offered the choice to pay with your debit/credit card or to checkout using PayPal. If you use PayPal, you will need to tick the box to accept our Terms and Conditions and then you will be taken to the payment site to complete your order.


Do you accept PayPal?
Yes, you can use your PayPal account to place orders online at jdagripart.com. You should sign into your jdagriparts.com account (or create one if you don’t already have one) as usual and when you check out, you will be offered the choice to pay with your saved debit/credit card, a new credit/debit card, or to checkout using PayPal.
If you use PayPal, you will need to tick the box to accept our Terms and Conditions and then you will be taken to the PayPal site to complete your order. Once you have completed your order, you will be brought back to the River Island site.

Will I be charged VAT?
All jdagriparts products include IRL Value Added Tax (VAT), where applicable.

When is payment taken from my card?
We ask your bank for authorisation of your debit/credit card when you place an order with us. However, your card will only be charged when we despatch your goods to you; you’ll receive an email from us to confirm which items are being sent and the exact amount charged to your card. So if for any reason we are unable to send any items you’ll only be charged for the items we do send.

Will I receive confirmation that my order is successful and on its way to me?
Once you have successfully submitted your order, you will receive an automated email confirming your order details. Your order will then be processed by our warehouse team and you’ll receive a despatch confirmation email when your order is despatched for delivery.

Your despatch confirmation email will contain details of how to track your parcel and you can find more information about this in the Delivery & Tracking your Order section of our FAQs.


Can I add items, change or cancel my order once I've confirmed it?
Unfortunately, once your order is complete, you can no longer add items, change or cancel your order. However, you can easily return any unwanted items to us for a refund (please see our Returns page for more info).

If you want to add items, you should place another order within 24 hours of your original order, then contact us with both order numbers, and we’ll be happy to refund you the additional delivery charge.


Can I place my order over the phone?
Yes you can but we encourage you to order online.

DELIVERY AND TRACKING ORDERS


Standard Delivery
Deliveries are usually within 3-4 working days of placing your order, although at busy times this may be longer. We will confirm the expected delivery date at the checkout before you place your order and this information will be included in your order confirmation email.

Ireland Standard Delivery costs €10.00

We are unable to deliver on Bank Holidays so please allow an extra working day for this.

Delivery will take place between 07:00 and 21:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn’t a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.


How can I track my order?
When your order is despatched from our warehouse, we’ll send you an email with your tracking number and a link to our carrier’s website to tell you the current status of your delivery.

What should I do if my order isn't delivered?
If your order has not been delivered within the timescales for your country, please Contact Us . Please remember to include your order number within your message as this will help us speed up the search for your order.

If we’re unable to locate your parcel, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome within 4 working days. If appropriate, a refund will be issued to the credit/debit card used for your purchase.


I've received a faulty or incorrect item in my order
If you think there is a fault with an item you have received, please return it to us to assess.

If any product fails to give reasonable wear – due to either defective workmanship or materials, we will refund you the purchase price. This guarantee is in addition to and does not affect your statutory rights.

For details on how to return your faulty items, please see our Returns page.

If you have received an incorrect item in your order, please Contact Us with details of the error. Please remember to include your order number within your message and we’ll be able to investigate further and resolve the problem.


An item is missing from my order
If an item is missing from your order, please Contact Us and let us know exactly what is wrong with your order. Please remember to include your order number within your message as this will help us speed up the search for your order details.

RETURNS


Exchanging Goods
Visit our Returns page to see all of the available returns options for you.
For customers outside the UK, please see our International Returns page for returns options.

Returning goods
If you need to return an item you have ordered from our website, you can do so within 14 days of receipt.

For details about all the ways you can return items from your country, please see our Returns page.

When returning gifts, cosmetics and electrical goods we would appreciate it if you could return all original packaging.

This does not affect your statutory rights.


Will my return postage be refunded?
No, you will have to pay for postage yourself.

TECHNICAL


I am having problems accessing or buying from your website?
We’re really sorry if you’re having problems with our website. Please Contact Us and our customer services team will be able to help you. To help us solve the issue for you, please include as many of the following details as possible (don’t worry if you’re not very technical or are unsure about any of the below; just give us as much information as you can):

– What operating system you use (e.g. Windows Vista, Mac OS X)
– Internet Browser (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
– What URL you were trying to access (e.g. https://www.jdagriparts.com/myaccount)
– A description of the problem and what time the problem occurred
– If you get an error message, please include it in your message to us

Please use the “technical issue” dropdown on the Contact Us page in order for us to look into this as soon as possible for you.

If you are using a computer at your place of work, you may also wish to check that they haven’t blocked access to the JDAgriParts website as part of their policy for personal computer use during working hours.


Why can't I view some of the website images?
This could be an issue that we’re unaware of with our website, so please Contact Us to let our customer services team know about it. To help us solve the issue for you, please let us know the URL you were trying to view (e.g. https://www.jdagriparts.com/product/ac124423)

Please use the “technical issue” dropdown on the Contact Us page in order for us to look into this as soon as possible for you.


I'm having trouble with my shopping bag?
We can’t always work out why some people have some problems with websites and others don’t, it has a lot to do with how up to date your operating system and browser is, or what browser you’re using.

Sometimes it helps just to close the browser and reload it. You might also want to try clearing your browsing history including your cookies as this often solves a lot of issues.

Don’t worry if you’re not technically minded and are unsure about the above; Contact Us and give us as much information as you can and our Customer Services Team will try their best to help you.

Please use the “technical issue” dropdown on the Contact Us page in order for us to look into this as soon as possible for you.


Why can't I sign into my account?
If you’re having trouble signing in, please check you’re using the same email address and password you used to register with us. Our passwords are case sensitive, so check you haven’t accidentally left Caps Lock on.

If you forget your password, you can reset it, by clicking on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. Please check your junk mail folder in case it makes its way there.


Why has my card payment failed?
We’re not able to specify why card payments fail as the payment process involves both our systems and your bank’s.

In the first instance you should double check you’ve entered all the details correctly, that you are using a card which has not expired, and that your billing address has been entered at checkout exactly as it appears on your bank statement. If your billing address is incorrect it will cause your payment to fail – this is a security measure banks put in place to protect your security.

If all else fails then please try an alternative card for payment – we accept all major credit and debit cards, as well as PayPal.

Why has my payment been declined?
We’re not able to specify why card payments are declined as the payment process involves both our systems and your bank’s.

In the first instance you should double check you’ve entered all the details correctly, that you are using a card which has not expired, and that your billing address has been entered at checkout exactly as it appears on your bank statement. If your billing address is incorrect it will cause your payment to fail – this is a security measure banks put in place to protect your security.

If all else fails then please try an alternative card for payment – we accept all major credit and debit cards, as well as PayPal.


Is your site secure?
We protect any personal information you provide on a secure server. We also operate a secure SSL 128-Bit Encrypted payment system, so you can be sure your orders are being processed safely.

When in the checkout, you’ll see our VeriSign secure certificate, confirming your data is safe. Depending on which browser you are using, this can be accessed by clicking on the padlock symbol in the address bar (Microsoft Internet Explorer, Google Chrome, Apple Safari) or by clicking the jdagriparts icon in the address bar (Mozilla Firefox).